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Mate1 (now eDate) is closing it's doors in Europe as of May 25th, 2018.We've been very grateful to come along with you on your journey to find that special someone over the last 15 years and we hope to see you again soon!
All Mate1 (now eDate) profiles registered in the EU prior to May 25th, 2018 will be removed from the service and your data will either be removed completely or pseudonymized in our databases. Any subsequent attempts to access Mate1 (now eDate).com from the EU will be redirected to a version of this page. No new European profiles can be registered on the service as of May 21st, 2018.
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What about my current subscription?
All active Mate1 (now eDate) subscriptions purchased/rebilled from European customers in the 30 days prior to the regulation taking effect are in the process of being reimbursed to the payment method used at purchase. If you have not already received your refund, please allow 5-7 business days for the refund to process before contacting our customer support team by calling 1-514-907-0015 Monday-Friday 9AM-5PM EST for assistance.
Yes, all of your personally identifiable information including email, profile details, messages and other data will be pseudonymized or deleted on May 25th, 2018. We will retain purchase data for a period of six (6) months before removing this data to ensure all refunds, rebills and transactions are handled appropriately.
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Someone says my details/photos/etc are still on the site, how do I report this?
Please contact our Customer Support team at 1-514-907-0015 Monday through Friday 9AM - 5PM EST with details and we can resolve this error.
I'm still getting notifications from you, how can I get it to stop?
We have opted out all European users from our current e-mail & push notification programs. If you are still receiving notifications from us, your profile may be located in the wrong area. Please contact our Customer Support team to resolve this.
Will you offer your services to Europe again in the future?
Never say never.